Privacy Policy
Effective 16 October 2026. Data controller: MB Streamline Commerce, company code 307005280, Vytauto g. 49, Veisiejai, LT-67337 Lazdijų r., Lithuania, hello@streamlinecommerce.eu.
In short
- Speech during the call is processed in real time so Santa can reply. We do not store voice recordings.
- A text transcript of the call is kept for 30 days for quality and safety, then deleted.
- During a video call, your camera image is shown only on your own screen and is never sent anywhere.
- We never sell data or use it for advertising.
Children's privacy
The service is designed for families and is used by children only with the consent and supervision of a parent or guardian. Before the first call, a parent or guardian must confirm consent; when ordering, the buyer confirms they are the child's parent or guardian. Santa never asks for personal information such as an address, phone number or school, and if a child says it, he steers the conversation elsewhere. We do not use children's data for advertising, profiling or training AI models. A parent or guardian can ask us at any time to review or delete their child's data – write to hello@streamlinecommerce.eu with your call link.
What we process and why
- Speech during the call: so Santa can hear and reply (to provide the service). Processed in real time; audio is not stored.
- Call transcript (text): to fix errors and improve quality and safety (legitimate interest). Kept for 30 days.
- Parent form (Magic package: child's first name, age, interests, etc.): so Santa can "know" about the child (to provide the service). Kept while the call link is valid (until 15 January 2027), then deleted. Please don't include addresses, phone numbers or health information.
- Payment data: payments are handled by Stripe. We only receive your email address and payment confirmation; we never see card details. Accounting records are kept as required by law.
- Technical data (IP address, a random device identifier): to give the free minute fairly and protect the service from abuse (legitimate interest). Kept for up to 120 days.
Who helps us provide the service
- ElevenLabs: speech recognition, Santa's voice and conversation handling.
- HeyGen LiveAvatar: Santa's video in video calls. It receives the call audio, not your camera image.
- Stripe: payments.
- Render: website hosting (servers in Frankfurt, EU).
Some of these providers may process data outside the EU, under the European Commission's standard contractual clauses or other GDPR safeguards.
Cookies and browser storage
Your browser stores only your call link, a device identifier and your choices so you don't have to enter them again. We count visits without cookies and without personal data (just how many visits and from which source). Advertising cookies (Meta Pixel, Google Ads) load only if you accept them in the cookie bar; they help us see which ads work. You can withdraw consent by clearing this site's data in your browser.
Your rights
You can ask to access, correct or delete your data, restrict or object to processing. Write to hello@streamlinecommerce.eu and include your call link. You can also complain to the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt) or your local data protection authority.